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The 8D Methodology: An Effective Way to Reduce Recurrence of Customer Complaints?

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Author(s): Carlos A. Riesenberger | Sergio D. Sousa

Journal: Lecture Notes in Engineering and Computer Science
ISSN 2078-0958

Volume: 2185;
Issue: 1;
Start page: 2225;
Date: 2010;
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Tango Jona
Tangokurs Rapperswil-Jona

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