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Acceptance of Smartphone in Enhancing Patient-Caregivers Relationship

Author(s): Wan Khairuzzaman Wan Ismail | Paul Hong Kit Chan | Nora Buhari | Azlina Muzaini

Journal: Journal of Technology Management & Innovation
ISSN 0718-2724

Volume: 7;
Issue: 3;
Start page: 71;
Date: 2012;
Original page

Keywords: healthcare provider | patient-caregiver relation | smartphones | mobile communication technology

Patients may take more initiative to give more attention to their health as well as foster closer relationship with the caregivers and this has been made possible through smartphone. This paper investigates the perceived usefulness of smartphone among healthcare personnel in a private hospital setting. The study has identified elements which have had impact on individual decision to use smartphones using Technology Acceptance Model (TAM). Questionnaires were distributed to 57 respondents including medical doctors, nurses and head of department of a hospital. The analysis shows that the younger generations were more ‘trendy’ in owning a Smartphone. The study indicates that females reported better acceptance of smartphone use in their works. Healthcare industry will be more patient-centric instead of doctor-centric, hence, it is important for healthcare providers to provide services in line with the customers’ requirement without jeopardizing patient safety and lives.
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