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ANALYSIS OF THE RESISTANCE FACTORS INFLUENCING THE IMPLEMENTATION OF INFORMATION SYSTEMS IN AN ELECTRONICS MANUFACTURING PLANT

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Author(s): Marcelo Marques de Oliveira | Mateus Canniatti Ponchio | Mario Sacomano Neto | Nadia Kassouf Pizzinatto

Journal: Journal of Information Systems and Technology Management
ISSN 1807-1775

Volume: 6;
Issue: 3;
Start page: 507;
Date: 2009;
Original page

Keywords: technology acceptance | information system | implementation | user resistance.

ABSTRACT
The objective of this paper is to analyze the resistance factors experienced by employees of an electronics manufacturing plant located in the region of Campinas (SP), following the implementation of an information technology (IT) project. The substantive contribution to literature that this paper offers consists of the description of relationships among resistance factors and firm characteristics in order to support propositions of approaches that could ease acceptance to new information systems, thus reducing employee’s resistance. Results suggest that a set of factors, such as management of the employee’s expectations and perception of power redistribution, are positively related to resistance to its acceptance. In the final section, recommendations for future research are presented.
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