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Application of Information Systems in Electronic Insurance

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Author(s): Payman Salami | Hojat Ahmadi

Journal: Research Journal of Information Technology
ISSN 2041-3106

Volume: 2;
Issue: 1;
Start page: 1;
Date: 2010;
Original page

Keywords: CRM | DSS | EDI | ERP | MIS | registration organization

ABSTRACT
Information Systems (IS) and some of the application software are very important for developing electronic insurance. In this research we try to determine and investigate the Inform ation Systems and their application software, which are effective for electronic insurance development. The electronic insurance parameter that we consider in our research are quality of services, human resources, customer benefit, increased customer services, integrated customer information, integrated customer order information, standardized registration processes, speed up registration processes, customer contact, and electronic registration organization management. According to the result of our research, ERP can apply magic effect to the registration organization processes. CRM helps registration organization to use technology and human resources to gain insight into the behaviors of customers and the value of those customers. DSS can help manager to take a good decision about quality of their services and also improve electronic registration organization management. MIS has more effect on integrated customer information, and integrated customer order information, respectively. EDI allows us to send and receive information at any time thereby tremendous improving registration organizations are able to communicate quickly and efficiently. Internet is the most effective on registration organization development parameters. Database application is m ore useful to integrate customer information. According to the results networking is very effective to speed up registration processes in registration organization.
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