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Applying ISO 9001 and CMMI in Quality-Oriented Knowledge Management

Author(s): Yin-Ho Yao | Hsin-Kuo Lee

Journal: International Journal of Electronic Business Management
ISSN 1728-2047

Volume: 2;
Issue: 2;
Start page: 140;
Date: 2004;
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Keywords: ISO 9001 | Capability Maturity Model Integration (CMMI) | Software Process Improvement (SPI) | Knowledge Management (KM)

ISO 9001 Quality Management System (QMS) and Capability Maturity Model Integration (CMMI) are quality management technologies, which can be applied to the software industry. This paper adopts these two management technologies to improve software process quality. ISO 9001 stresses the importance of building a QMS complying with the ISO guidelines of documation. CMMI stresses the importance of building a process improvement model following the CMMI documentation guidelines. In addition, knowledge management (KM) technology transforms these quality-related documents into valuable knowledge that can be utilized effectively and efficiently throughout the entire software organization. The objective of this paper is to apply and integrate ISO 9001 and CMMI in a quality-orientated knowledge management system for software process improvement (SPI). Focusing on the combined approaches and methodologies, the software process of a real software company is analyzed for designing a web-based prototyping quality-orientated KM system. The main functional modules of the system include creating, archiving, querying and managing the ISO and CMMI based quality system document. With the prototyping system, this paper confirms the benefits and synergies of the quality system for software development and process improvement. This paper also provides the transformation guidelines from ISO 9001 to CMMI for software companies to enhance the quality-orientated knowledge management of software processes.
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