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Aspects of Quality Tools on Total Quality Management

Author(s): Kairong Liang

Journal: Modern Applied Science
ISSN 1913-1844

Volume: 4;
Issue: 9;
Date: 2010;
Original page

The use of Quality Tools to improve both product and process quality is currently a common practice. However, there are two schools of thought on the use of Quality Tools, namely, statistical quality tools or non-statistical quality tools. The purpose of this article is to literature review the pros of implementing these quality tools; review the issues related to the implementation of such tools and finally understand the role of such tools in the framework of TQM.
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