Academic Journals Database
Disseminating quality controlled scientific knowledge

Attitude Formation of Benefits Satisfaction: Knowledge and Fit of Benefits

ADD TO MY LIST
 
Author(s): Gery Markova, Foard Jones

Journal: International Journal of Business Research and Management
ISSN 2180-2165

Volume: 2;
Issue: 1;
Start page: 45;
Date: 2011;
VIEW PDF   PDF DOWNLOAD PDF   Download PDF Original page

Keywords: Benefits | Benefits Satisfaction | Turnover Intentions

ABSTRACT
Using the theoretical framework of the Theory of Reasoned Action [6], we examine benefits satisfactionas an attitude formed by the beliefs about benefits (i.e., benefits knowledge) and the perceived value ofthese benefits (i.e., fit of benefits to individual needs). We use questionnaires to gather data from arandom sample of 591 employees in a large county agency in the South-eastern United States. The datasupport that knowledge of benefits is associated with enhanced benefits satisfaction and mediates theeffect of explanations about benefits on satisfaction. The results provide strong evidence that benefitsperceived to suit employee needs generate highest benefits satisfaction. Employees satisfied with theirbenefits are less likely to consider leaving the organization. The tested model is a starting point for futurestudies to apply the extended Theory of Reasoned Action [1] and incorporate perceived behaviouralcontrol and subjective norms (i.e., co-workers’ attitudes) in forming benefits satisfaction. Understandingemployees’ affective and cognitive reactions to compensation, including benefits, can render betterpractices. Companies should use information campaigns to improve employee beliefs about benefits.Better attentiveness to individual needs and preferences can maximize the utility of a benefits plan andimprove its acceptance. We replicate and extend past research in a parsimonious model of benefitssatisfaction with a random sample of public sector employees.
Save time & money - Smart Internet Solutions      Why do you need a reservation system?