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BALANCED SCORECARD AND THE MANAGEMENT INTRUMENTS COMPLEMENTARITY

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Author(s): Sunhilde CUC

Journal: Annals of the Stefan cel Mare University of Suceava : Fascicle of the Faculty of Economics and Public Administration
ISSN 2066-575X

Volume: 9;
Issue: 2(10);
Start page: 119;
Date: 2009;
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Keywords: strategic management | Balanced Scorecard | performance | Activity Based Management | Total Quality Management | Economic Value Added

ABSTRACT
The Balanced Scorecard (BSC) presents the quantitative goals selected from multiple perspectives forimplementing the organizational strategy and vis ion. This article considers how Total Quality Management, ActivityBased Management (ABM), Customer Value Analysis, EVA and Budgets approaches may complement a balancedscorecard effort. It briefly outlines how this tools are defined, considers their stre ngths and weaknesses. The paperconcludes that when other tools used in conjunction with BSC approach, the resulting hybrid tool can be a powerfulbasis for encouraging organizational change and performance improvement
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