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Behavioral Factors Tend to Use the Internet Banking Services Case Study: System (SABA), the Melli Bank, Iran, Ardabil

Author(s): Shahram Gilaninia | Arman Fattahi | Seyyed Javad Mousavian

Journal: International Journal of Business Administration
ISSN 1923-4007

Volume: 2;
Issue: 3;
Date: 2011;
Original page

Electronic banking as the main elements of modern economy, it is a blessing of it world in which all financial activities, banking and credit of the traditional substrate is transferred to an electronic substrate. Internet communication channels are using one of the main requirements for banks to develop electronic banking services. The main purpose of this study identified various factors that influence behavior tends to use internet services by customers is internet banking. Therefore, cluster sampling method 384 questionnaires distributed among the customers of Melli bank branches (Ardabil, Iran) and collected. They were analyzed with ANOVA test. These results indicate that the impact of various factors on the orientation behavior (perceived ease, perceived usefulness, perceived security) to use internet services banking vary by customer.
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