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CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS

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Author(s): Benţe Corneliu | | |

Journal: Annals of the University of Oradea : Economic Science
ISSN 1222-569X

Volume: 1;
Issue: 2;
Start page: 889;
Date: 2012;
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Keywords: Service quality | customer satisfaction | loyalty | SERVQUAL | perception
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