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A Conceptual Framework for the Promotion of Trusted Online Retailing Environment in Saudi Arabia

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Author(s): Rayed AlGhamdi | Steve Drew | Thamer Alhussain

Journal: International Journal of Business and Management
ISSN 1833-3850

Volume: 7;
Issue: 5;
Date: 2012;
Original page

ABSTRACT
This paper presents a model conceptual framework that is aimed at promoting trust in the online retailingenvironment in the Kingdom of Saudi Arabia (KSA). Despite rapid Internet growth, the development of onlineretailing in Saudi Arabia continues to progress very slowly compared to that of the developed and leadingdeveloping countries. To determine the reason behind the sluggish growth of online retailing in the KSA, amixed methods study involving retailers and customers was conducted in four stages. The outcomes of the studypoint to distrust in the online retailing environment in Saudi Arabia as a key inhibitory factor for growth. As such,a five-part model is proposed to promote trust in the online shopping environment in the KSA.
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