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The Contribution ofthe Information Architecture for the Definition ofthe IT Service Strategy

Author(s): Mauricio Rocha Lyra | Cláudio Gottschalg Duque

Journal: ARPN Journal of Systems and Software
ISSN 2222-9833

Volume: 2;
Issue: 2;
Start page: 51;
Date: 2012;
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Keywords: Information architecture | service management | infrastructure | IT services | ITIL | Service Strategy

The Information Technology Infrastructure Library – ITIL - provides a framework of best practices for managing IT services. The study of thisframework, as regards the definition of the IT Service Strategy, allows us to see that it does not have space in its body for Information Architecture. One of the goals of the Information Architecture is to organize theinformation for decision making and so it has much to contribute to this strategy. The proposed contribution ofInformation Architecture in defining the strategy of the service that this paper presents evidence the perception that the concepts ofInformation Architecture are present in the strategic decisions of the IT services management. This proposal contributes to the union of bodies of knowledge to facilitate the creation of the strategy for the services.
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