Author(s): Nelson Jagero | Silvance O. Abeka
Journal: International Journal of Computer Science Issues
ISSN 1694-0784
Volume: 8;
Issue: 5;
Start page: 394;
Date: 2011;
Original page
Keywords: Internet Banking | East Africa | Cooperate customers | Quantitative | IJCSI
ABSTRACT
The purpose of this paper was to identify the factors that influence corporate customers adoption of Internet banking services in Kenya, Uganda, Tanzania and Rwanda. The hypotheses are empirically evaluated by using Trade Finance customers of an East African bank as the target sample. The study involved 137 respondents from Kenya, Uganda, Tanzania and Rwanda. Due to the quantitative nature of the study, the results are analysed with statistical measures. The analysis reveals that corporate users are not motivated by the same factors as private users. In order to become Internet banking customers, it is extremely important for corporate users to have a system that is easy to use and operate with full support from the bank.
Journal: International Journal of Computer Science Issues
ISSN 1694-0784
Volume: 8;
Issue: 5;
Start page: 394;
Date: 2011;
Original page
Keywords: Internet Banking | East Africa | Cooperate customers | Quantitative | IJCSI
ABSTRACT
The purpose of this paper was to identify the factors that influence corporate customers adoption of Internet banking services in Kenya, Uganda, Tanzania and Rwanda. The hypotheses are empirically evaluated by using Trade Finance customers of an East African bank as the target sample. The study involved 137 respondents from Kenya, Uganda, Tanzania and Rwanda. Due to the quantitative nature of the study, the results are analysed with statistical measures. The analysis reveals that corporate users are not motivated by the same factors as private users. In order to become Internet banking customers, it is extremely important for corporate users to have a system that is easy to use and operate with full support from the bank.
