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Critical Theory as a foundation for Pragmatic Information Systems Design

Author(s): Gerald Benoît

Journal: Information Research: an international electronic journal
ISSN 1368-1613

Volume: 6;
Issue: 2;
Start page: 98;
Date: 2001;
Original page

Keywords: information systems | end-user perspectives | communication models | linguistic behaviour | Habermas | communicative action | information seeking | computerized information systems

This paper considers how designers of information systems and end-user perspectives, communication models and linguistic behaviors differ. A critique of these differences is made by applying Habermas's communicative action principles. An empirical study of human-human information seeking, based on those principles, indicates which behaviors are predictors of successful interactions and so are candidate behaviors may be integrated into computerized information systems.
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