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Determination of the service quality among sport and fitness centers of the selected universities

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Author(s): Murat Aslan | M. Settar Koçak

Journal: International Journal of Human Sciences
ISSN 1303-5134

Volume: 8;
Issue: 2;
Start page: 817;
Date: 2011;
Original page

Keywords: Sport | sport and fitness | service quality | university

ABSTRACT
Purpose of this study was to determine the service quality among sport and fitness centers of universities. Participants of the study were constituted of 484 (194 female and 290 male) persons who are students, academics and administrative staffs attending to sport and fitness centers of seven universities in Ankara. The mean age of the participants was 22.45 ± 5.14. The SQAS-T (The Turkish Version of the Service Quality Assessment Scale) was used as instrument. In the statistical analysis, descriptive statistics was used to investigate distribution of mean of the participants’ difference scores (service quality satisfaction scores). Results indicated that service quality among the sport and fitness centers of the universities did not fulfill their users’ expectations. However, according to mean of total difference scores it was seen this dissatisfaction level was not so huge.
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