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An Empirical Analysis of the Contributions of Information Technologies to the Production Process in Adana, Province of Turkey

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Author(s): Ahmet Ergulen

Journal: Information Technology Journal
ISSN 1812-5638

Volume: 8;
Issue: 2;
Start page: 231;
Date: 2009;
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Keywords: computer aided design | total quality management | Information technology | computer aided manufacturing

ABSTRACT
To cope with increasing and changing competition environment with globalisation, organisations have to achieve quality. And, it can be argued that information technologies, as an exceptional factor that is able to affect all units and functions of organisations, plays an important role in achieving quality. This study aims at determining the extent to which information technologies and systems are used in production lines for 162 SMEs (Small and Medium Size Enterprises) organisations operating in various sectors in Adana Province. The results obtained from an analysis of the data, collected implementing a survey, employing exploratory factor analysis, indicates that information technologies contribute significantly to TQM (Total Quality Management) and to each dimension of TQM. In addition, empirical results show that information technology does not affect equally all the dimensions of TQM.
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