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THE EVALUATION AND IMPROVEMENT OF IT GOVERNANCE

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Author(s): Patricia Pérez Lorences | Lourdes Francisca García Ávila

Journal: Journal of Information Systems and Technology Management
ISSN 1807-1775

Volume: 10;
Issue: 2;
Start page: 219;
Date: 2013;
Original page

Keywords: IT Governance | IT Management | IT Strategic Alignment | IT Risk Management | IT Governance Assess | IT Governance Improvement

ABSTRACT
The present article aims to propose a general procedure to evaluate and improve the Information Technology (IT) Governance in an organization, considering the Business–IT alignment and risk management. The procedure integrates management tools such as business processes management, risk management, strategic alignment and the balanced scorecard. Additionally, to assess the IT Governance level we proposed an indicator based on the process maturity. The concepts and ideas presented here had been applied in four case studies, verifying their implementation feasibility. The results indicate a low level of IT governance and the existence of several problems primarily in the Plan and Organize and Monitor and Evaluate domains.
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