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Factors Effective on Knowledge Management in Service-Oriented Organizations (Senior Managers Opinion Using Analytical Hierarchy Process (AHP)

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Author(s): Mansoor Ezzati Jivan | Maryam Zarandi

Journal: International Journal of Business and Management
ISSN 1833-3850

Volume: 7;
Issue: 5;
Date: 2012;
Original page

ABSTRACT
Today, knowledge is considered as an important competitive advantage for organizations. Hence, seniormanagers have conceived its essential role to achieve a competitive advantage and engage in strategic goals oforganizations. They consider knowledge management implementation as a crucial factor to survive in acompetitive environment. Through senior managers’ view based on Analytic Hierarchy Process (AHP), theauthor have aimed at setting priorities for factors effecting on knowledge management implementation inservice-based organization. To do that, a questionnaire survey about the priority of factors effecting on Hansen etal(Note 1) (2004) knowledge management strategy was conducted from 20 senior managers of service-basedorganizations based on Analytic Hierarchy Process (AHP). Results showed that organizational culture andIndividual employment relations jointly engaging in knowledge sharing, and also individual networking wererespectively the first three priorities; and creating suitable infrastructures for information technology and properinformation and knowledge encoding are the last two priorities. In managers’ view, these factors can effect onknowledge management implementation in organizations.
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