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Feasibility and Critical Success Factors in Implementing Telemedicine

Author(s): H.M. Judi | A.A. Razak | N. Sha`ari | H. Mohamed

Journal: Information Technology Journal
ISSN 1812-5638

Volume: 8;
Issue: 3;
Start page: 326;
Date: 2009;
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Keywords: success implementation | health information system | Telemedicine

The objectives of this study are the evaluation of feasibility and critical success factors in the telemedicine implementation in Malaysian hospitals. A sample of hospitals located in Klang Valley, an area that surrounds the capital of Malaysia, Kuala Lumpur were contacted in order to seek their perspectives in this matter. A questionnaire survey was used to gather the data and descriptive analysis was performed to analyze the data. The results show that only small number of participating hospitals have telemedicine applications and suggest that many of Malaysians hospitals are not yet ready for the application. Feasibility evaluation based on four factors: operational, time, economic and technical criteria. The study finds that operational and technical component of feasibility factors are more important than time and economic dimension. The ability to attract customers and opportunity to acquire latest infrastructure and skills justify the need of telemedicine in hospital. Successful implementation of telemedicine is related to the availability of three factors: strong fundamental knowledge and infrastructure, planning and management of health information and technology and fulfillment of legal and ethical issues and constant evaluation of telemedicine implementation.

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