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A FORÇA DA INTRANET NOS PROCESSOS DE COMUNICAÇÃO EM EMPRESAS RETROPORTUÁRIAS DO PORTO DE SANTOS

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Author(s): Fernanda Barazal Duarte Vieira | José Alberto Carvalho dos Santos Claro

Journal: Revista Científica Hermes
ISSN 2175-0556

Volume: 08;
Date: 2013;
Original page

Keywords: Communication | Port of Santos | Cargo Storage Area Company | Intranet

ABSTRACT
This paper proposes an analysis of the process of internal communication and use of new media, focusing on the Intranet as a tool for work and development of intellectual capital.There were a theoretical review and an empirical study which sought to experience the process of internal communication. Cargo storage companies of the Port of Santos were selected as the universe of the research, which included interviews with those responsible for communication with their workforce. The potential of the intranet and collaborative tools as allies in the complex process of communication and development of people became apparent,as well as the benefits that new technologies have provided to the companies studied.
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