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La gestión de la configuración y la gestión de activos como una gestión del conocimiento

Author(s): Jesús García Romanos

Journal: Revista Española de Innovación, Calidad e Ingeniería del Software
ISSN 1885-4486

Volume: 4;
Issue: 3;
Start page: 18;
Date: 2008;
Original page

The effectiveness and efficiency of organizations depends on the correct handling of its assets, especially those that are used to provide services to customers or those that are vital to the smooth running of the business. ITIL v3 expressly recognises the value of assets for service management, expanding the scope of configuration management and the CMDB tools which support service management processes. The paper describes the scope of asset management and configuration management, both closely linked in, and being part of a comprehensive knowledge management. We describe an approach to draw up an asset and configuration management process based on the automation of the various stages of these processes, which reduces the risks of their implementation. The steps to automate include the auto discovery of assets and configuration elements, and the synchronization and reconciliation of the different sources of data, both key steps previous to provide support to the other various service management processes.

Tango Jona
Tangokurs Rapperswil-Jona

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