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How to Assess Knowledge Management: Developing a Quantitative Model

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Author(s): Mohammad Fathian | Maryam Sotoudehriazi | Peyman Akhavan | Ali Amin Moghaddam

Journal: International Journal of Electronic Business Management
ISSN 1728-2047

Volume: 6;
Issue: 1;
Start page: 10;
Date: 2008;
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Keywords: Knowledge Management | Knowledge | Assessment Model | Quantitative Model

ABSTRACT
In the current century, Information Technology (IT) has changed the knowledge position in enterprises. Knowledge as a critical and strategic resource is a powerful tool forrecognizing enterprise leverage in the new world. Systematic management for enterpriseknowledge, e.g. new ideas, innovations and patents, has a great impact on businesssustainability and growth. Current management interests are also focused their efforts tocreate, assess and promote knowledge management in enterprises. But the efficiency ofthese efforts is not recognized. Without assessment of knowledge assets, agile companiescan not design and run knowledge promotion programs required for survival in competitiveenvironments in modern economy. For developing knowledge in company, a quantitativemodel for the assessment of as-is situation and development of knowledge promotion plans,a situational program based on assessment results, business strategy, and core competencyis necessary. There is a wide variety of techniques for each step of knowledge managementassessment, if considered separately; however, there exists no integrated model to coverthoroughly; in other words, no model is available to lead wise managers towardsKM-related goals in enterprises. In an attempt to fill this gap, in this paper, we introduce anassessment model which covers evaluation, and positioning the level of KM in enterprise inquantitative vision.
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