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Identification and Classification of Factors Affecting ICT Knowledge Workers’ Turnover in Iran’s Mobile Communications Industry

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Author(s): Mohammad Reza Mehregan | Nader Seyed Kalali

Journal: Research Journal of Applied Sciences, Engineering and Technology
ISSN 2040-7459

Volume: 5;
Issue: 7;
Start page: 2340;
Date: 2013;
Original page

Keywords: Factor analysis | ICT knowledge worker | mobile communications industry | turnover

ABSTRACT
The purpose of the present research is identification and classification of factors affecting ICT knowledge workers’ turnover in Iran’s mobile communications industry. After reviewing research literature, seeking experts’ opinions and doing statistical analyses, 11 variables were identified as the main turnover precedents; then using exploratory and confirmatory factor analysis, the aforementioned factors were classified in three categories. Results of the research suggest that the personal, job-related and internal/extra-organizational aspects, respectively, explain ICT specialists’ and knowledge workers’ turnover in Iran’s mobile communications industry.
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