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Implementation of Total Quality Management in Higher Education

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Author(s): Rajesh Kumar Shastri | Murad Ali

Journal: Asian Journal of Business Management
ISSN 2041-8744

Volume: 2;
Issue: 1;
Start page: 9;
Date: 2010;
Original page

Keywords: Conceptualize | customers | higher education | innovative experiments | Total Quality Management | WTO

ABSTRACT
In this paper it has been tried to bring out a clear status of higher education and emergent needs to enhance the quality of higher education. Globalization of higher educational services has become an area of key focus for many countries in post WTO scenario. In order to fuel the socio-economic development of the country, higher education is playing a more active role in our country and this requires a paradigm shift in terms of governance and service delivery. Higher education institutions must become more innovative leading to quality institutions of knowledge production and dissemination. Realizing the importance of higher education, a lot of innovative experiments are being done to improve the performance of this sector. Application of TQM concepts is one of such measures, which will go a long way in revolutionizing the higher education system. The paper attempts to theoretically conceptualize TQM in higher education.
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