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The Importance of Police Performance as a Determinant of Satisfaction with Police

Author(s): James E. Larsen | John P. Blair

Journal: American Journal of Economics and Business Administration
ISSN 1945-5488

Volume: 1;
Issue: 1;
Start page: 1;
Date: 2009;
Original page

Keywords: Logistic regression | police performance | satisfaction | survey

Problem statement: Citizen satisfaction with police performance is an important concern of public managers because police performance is central to citizens and accounts for a large share of urban budgets. Also, there is substantial disagreement in the literature regarding determents of citizen satisfaction. Approach: Logistic regression was used to investigate the results of three public opinion surveys, conducted biannually, to identify determinants of citizen satisfaction with police. Results: The explanatory power of the models was indicated by concordance of over .80. The findings indicated that satisfaction was largely determined by citizen perception of police behaviors. Four variables reflecting perceptions of police performance were particularly important: Response time to a crime in progress, visibility on the street, the quality of the relationship between the police and community and police efforts to reduce crime, indicating a chi square significance of
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