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IMPROVING LOGISTICS SERVICES THROUGH THE TECHNOLOGY USED IN FLEET MANAGEMENT

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Author(s): Mauro Vivaldini | Silvio Roberto Ignácio Pires | Fernando Bernardi de Souza

Journal: Journal of Information Systems and Technology Management
ISSN 1807-1775

Volume: 9;
Issue: 3;
Start page: 541;
Date: 2012;
Original page

Keywords: Logistics Service Provider | fleet management | logistics service

ABSTRACT
Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in technology and vehicle tracking systems, this approach of management has gained new possibilities for the improvement of logistics services. By studying the specific case of an LSP, this paper investigates the use of these technologies in the management of their business and services. The results indicate that the LSP seeks to increase its services and to streamline information in order to respond to customer needs in real time. It is also evident in this case under study that the combination of the technology available together with the fleet management system has become a distinguishing feature for this LSP, one which increases their skills and important information for both customers and business.
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