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Improving Organizational Performance of Small and Medium Enterprises in Egypt through Promoting the Human Factors in Quality Management Systems

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Author(s): El-Shobery, M. Maha | El-Iskandrani, M. A. | Hegazy, M.M.H.

Journal: International Journal of Business and Management
ISSN 1833-3850

Volume: 5;
Issue: 6;
Date: 2010;
Original page

ABSTRACT
In this study, a sample of 96 Egyptian manufacturing small and medium enterprises (SMEs) was studied inrelation to human factors (HFs) dependent quality management system (QMS). These were in three distinctindustry groups: food & beverage, textiles & garments and leather & footwear. Human factors considered arederived from the seven criteria of the Egyptian Quality Award (EgyQA) and were used as the basis of aquestionnaire survey.The SWOT analysis for the survey results revealed the urgent need for developing governmental strategieswhich should focus on improving organizations performance, developing QMS and establishing total qualitymanagement (TQM) basic infrastructure for the Egyptian manufacturing SMEs.This paper has provided two proposed practical framework models for improving the performance of theEgyptian manufacturing SMEs and for developing their competitiveness in both domestic and internationalmarkets, and thus activate their main role in the Egyptian economy.
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