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“INCIVISMO” EN EL LUGAR DE TRABAJO:“UN NUEVO FACTOR DE ESTRÉS LABORAL”

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Author(s): Quiceno, Japcy Margarita | Báez León, Carmen | Vinaccia, Stefano

Journal: Acta Colombiana de Psicologia
ISSN 0123-9155

Volume: 11;
Issue: 2;
Start page: 37;
Date: 2008;
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Keywords: Workplace Incivility | job stress | counterproductive work behavior

ABSTRACT
The following paper presents a review about the construct of Workplace Incivility .The origin of this construct, its de.nitions, concepts and differences with other counterproductive work behavior constructs are analyzed, as well as the process of its escalation in the form of a spiral that can be transformed into other forms of job con.ict such as mobbing. This article, also examines the personal and organizational characteristics that foment Workplace Incivility, the organizational strategies for preventing it and the instruments and studies related to the topic that have been developed up to the present. Finally, this review describes the impact that this new construct is having on the person’s and the organizational well-being as a new factor of job distress
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