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THE INFLUENCE OF EMAIL USE ON GENERATION AND POSTAGE OF MAILS BY NIPOST IN SOUTH-WEST GEOPOLITICAL ZONE OF NIGERIA

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Author(s): OBINYAN, OLUWATOYIN OYEYEMI (MRS)

Journal: International Journal of Digital Library Services
ISSN 2250-1142

Volume: 1;
Issue: 1;
Start page: 18;
Date: 2011;
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Keywords: Postal services | Electronic mail (e-mail) | NIPOST | Nigeria- South-West.

ABSTRACT
This study investigated the influence of e-mail use on postal services in South-West geopolitical zone of Nigeria. The general objective of this study was to determine the potentials and actual effect of electronic mail use on the operations of Nigeria Postal Services and Telecommunication (NIPOST) in the South-West geopolitical zone of the country. Descriptive research survey was adopted for the study. Out of the six general post offices in geopolitical zone, four were randomly selected for the study. From each general post office, thirty respondents were randomly selected to fill out copies of the questionnaire that was personally constructed with Crobach alpha = 0.76 and 28 patrons were randomly interviewed for additional data. The study revealed that 91.7% of the respondents believed that e-mail use has drastically reduced the age-long habit of people sending mails through the post offices in the South-West geopolitical zone. Within the last five years, 82.1% of the respondents had not sent personal letters by post instead they relied on SMS, e-mail and phone calls to contact and chat with relatives and friends. The study revealed that the use of e-mail had brought about increased generation and delivery of parcels within the last five years. In conclusion e-mail use has brought about the introduction of improved new range of services by NIPOST.
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