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It is time to talk about people: a human-centered healthcare system

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Author(s): Searl Meghan | Borgi Lea | Chemali Zeina

Journal: Health Research Policy and Systems
ISSN 1478-4505

Volume: 8;
Issue: 1;
Start page: 35;
Date: 2010;
Original page

ABSTRACT
Abstract Examining vulnerabilities within our current healthcare system we propose borrowing two tools from the fields of engineering and design: a) Reason's system approach 1 and b) User-centered design 2 3 . Both approaches are human-centered in that they consider common patterns of human behavior when analyzing systems to identify problems and generate solutions. This paper examines these two human-centered approaches in the context of healthcare. We argue that maintaining a human-centered orientation in clinical care, research, training, and governance is critical to the evolution of an effective and sustainable healthcare system.

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