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Leadership and Knowledge Management in an E-Government Environment

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Author(s): Sherry D. Ryan | Xiaoni Zhang | Victor R. Prybutok | Jason H. Sharp

Journal: Administrative Sciences
ISSN 2076-3387

Volume: 2;
Issue: 1;
Start page: 63;
Date: 2012;
Original page

Keywords: e-government | knowledge management | leadership strategic planning | customer and market focus | The Malcolm Baldrige National Quality Award | MBNQA

ABSTRACT
The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
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