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Measuring the Implementation of Total Quality Management: Ibn Al-Haytham Hospital Case Study

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Author(s): Hasan Ali Al-Zu’bi | Mahfuz Judeh

Journal: International Journal of Business and Management
ISSN 1833-3850

Volume: 6;
Issue: 5;
Date: 2011;
Original page

ABSTRACT
This study attempted to examine the extent to which Ibn Al-Haytham Hospital in Jordan, as a case study,implemented TQM constructs. The study also aimed at investigating if there were significant differences in therespondents` perception on TQM implementation due to demographic variables (gender, age, education, andyears of experience). For this purpose, a questionnaire was developed and distributed to (250) employees.Number of (194) questionnaires were returned which comprises 77.6% of the target sample.The results indicated that Ibn Al-Haytham Hospital in Jordan is currently attaining a relatively above averagelevel of TQM implementation. The results also showed that there were no significant differences in therespondents` perception on TQM implementation due to gender or age. At the same time, the study resultsshowed that there were significant differences in the respondents` perception on TQM implementation due toeducation level or years of experience.The study made some recommendations regarding TQM implementation that would assist management ofhospitals to increase their organizational performance and effectiveness.
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