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Methods of multicriterion estimations in system total quality management

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Author(s): Nikolay V. Diligenskiy | Mikhail V. Tsapenko

Journal: European Researcher
ISSN 2219-8229

Issue: 5-1;
Start page: 701;
Date: 2011;
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Keywords: Total Quality Management | Quality Function Deployment | Multicriterion Estimation of Efficiency | Data Envelopment Analysis

ABSTRACT
In this article the method of multicriterion comparative estimation of efficiency (Data Envelopment Analysis) and possibility of its application in system of total quality management is considered.
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