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NETWORK MODELING OF BUSINESS PROCESSES OF A TELECOMMUNICATION COMPANY Моделирование сети бизнес-процессов телекоммуникационной компании

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Author(s): Zaika I. T. | Smolentsev V. M.

Journal: Polythematic Online Scientific Journal of Kuban State Agrarian University
ISSN 1990-4665

Issue: 89;
Start page: 151;
Date: 2013;
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Keywords: TELECOMMUNICATION SERVICES | BUSINESS PROCESS | DECOMPOSITION | OPERATIONAL PROCESSES | CUSTOMER SERVICE

ABSTRACT
The article presents the approach to the development of the network business processes model of a telecommunication company, whereby the composition of the most common business processes of telecommunication company is identified and their model list and map of the interaction of upper level business processes are developed
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