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Organizational Culture in Middle and Upper Level Hotel Units in Greece

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Author(s): Thanos Kriemadis | Michael Koniordos | Stella Leivadi | Christiana Mavromatis | Nickos Kartakoullis | George Karlis | Jacquelyn Oncescu

Journal: International Journal of Sport Management, Recreation & Tourism
ISSN 1791-874X

Volume: 1;
Issue: c;
Start page: 31;
Date: 2008;
Original page

Keywords: Organizational Culture | Middle and Upper Level Hotel Units

ABSTRACT
This study examines the level of awareness of organizational culture (OC) of hotel managers in middle and upper level Hotel Units (HU) in Greece. A random sample of 140 hotel managers from middle and upper Hotel Units (HU) in Greece were surveyed using the Organizational Culture Assessment Questionnaire (OCAQ), a 30-item OC scale developed by Sashkin (1997). The results indicated that the mean values of the OC factors “managing change”, “achieving goals” and “cultural strength” are considered as average, while “coordinated teamwork”, “customer orientation” and the total OC score are considered to be high, when compared to Sashkin (1997) norms. Further results revealed significant differences only for the “customer orientation” factor. Generally, no significant differences were found among managers of middle and upper level HU for general awareness of OC. It is concluded that the results are rather homogenous, with all HU managers placing more or less the same importance to Sashkin’s five OC factors, with each HU manager reporting a rather satisfactory organizational culture.
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