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Örgütsel Çatışma Yönetiminde Duygusal Zekanın Etkisi: Konaklama İşletmelerinde İşgörenlerin Algılamaları Üzerine Bir Araştırma = The Effects of Emotional İntelligence on Organizational Conflict Management: a Survey on Employees Perceptions in the Hospitality Business

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Author(s): Mahmut DEMİR

Journal: Dogus University Journal
ISSN 1302-6739

Volume: 11;
Issue: 2;
Start page: 199;
Date: 2010;
Original page

Keywords: Örgütsel Çatışma | Duygusal Zeka | İşgören | Konaklama İşletmeleri | Organizational Conflict | Emotional Intelligence | Employee | Hospitality Business

ABSTRACT
The purpose of this study is to determine results of manager's use of emotional intelligence ability and competencies in managing organizational conflict in hospitality business and evaluations of employee perceptions of them. First the conceptual framework was conducted and then data were gathered from hotel employee with the help of a questionnaire which is conducted face to face. By analyzing data descriptive and inferential statistically variables have been examined under three factors. The findings have been reached by analysing the relationship between dependent and independent variables with regression analysis.
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