Author(s): Mahmut DEMİR
Journal: Dogus University Journal
ISSN 1302-6739
Volume: 11;
Issue: 2;
Start page: 199;
Date: 2010;
Original page
Keywords: Örgütsel Çatışma | Duygusal Zeka | İşgören | Konaklama İşletmeleri | Organizational Conflict | Emotional Intelligence | Employee | Hospitality Business
ABSTRACT
The purpose of this study is to determine results of manager's use of emotional intelligence ability and competencies in managing organizational conflict in hospitality business and evaluations of employee perceptions of them. First the conceptual framework was conducted and then data were gathered from hotel employee with the help of a questionnaire which is conducted face to face. By analyzing data descriptive and inferential statistically variables have been examined under three factors. The findings have been reached by analysing the relationship between dependent and independent variables with regression analysis.
Journal: Dogus University Journal
ISSN 1302-6739
Volume: 11;
Issue: 2;
Start page: 199;
Date: 2010;
Original page
Keywords: Örgütsel Çatışma | Duygusal Zeka | İşgören | Konaklama İşletmeleri | Organizational Conflict | Emotional Intelligence | Employee | Hospitality Business
ABSTRACT
The purpose of this study is to determine results of manager's use of emotional intelligence ability and competencies in managing organizational conflict in hospitality business and evaluations of employee perceptions of them. First the conceptual framework was conducted and then data were gathered from hotel employee with the help of a questionnaire which is conducted face to face. By analyzing data descriptive and inferential statistically variables have been examined under three factors. The findings have been reached by analysing the relationship between dependent and independent variables with regression analysis.
