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A Performance Analysis of Call Centers Based on a Multi-server ueue with Retrials, Feedbacks, and Impatience

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Author(s): Yi-Jun Zhu | Ren-Xiang Zhu | Zhe George Zhang | Peter Haug

Journal: IAENG International Journal of Applied Mathematics
ISSN 1992-9978

Volume: 37;
Issue: 1;
Start page: 64;
Date: 2007;
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