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Quantitative Approaches on Staff Scheduling and Rostering in Hospitality Management: An Overview

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Author(s): Marta Rocha | Jose F. Oliveira | Maria Antonia Carravilla

Journal: American Journal of Operations Research
ISSN 2160-8830

Volume: 02;
Issue: 01;
Start page: 137;
Date: 2012;
Original page

Keywords: Hospitality Management | Staff Scheduling | Rostering

ABSTRACT
Staff scheduling and rostering problems, with application in several application areas, from transportation systems to hospitals, have been widely addressed by researchers. This is not the case of hospitality services, which have been forgotten by the quantitative research literature. The purpose of this paper is to provide some insights on the application of staff scheduling and rostering problems to hospitality management operations, reviewing existing approaches developed in other similar areas, such as nurse rostering or examining adaptable problem models, such as the tour scheduling.

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