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The Reasons to Lack of Electronic Banking Achievement in Iran

Author(s): Mohsen Rasoulian | Monire Safari

Journal: International Journal of Managing Information Technology
ISSN 0975-5926

Volume: 3;
Issue: 3;
Start page: 51;
Date: 2011;
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Keywords: Electronic banking | management obstacles | financial obstacles | technical obstacles | cultural obstacles

Back ground: electronic banking is an important and fundamental issue that plays an important role in reachingto electronic government. Generally speaking electronic banking includes all banking services using electronicsystem by the virtue of safe mediators in a way that physical presence is no longer necessary. The beginning ofelectronic banking turns back to 1960s when computers were used in banks for the first time. The second roundof electronic banking started at late 1970s and it was named automation of the office. Using telecommunicationservices was also common in this period. The third round started in the middle of 1980s by connection ofcustomers to accounts. In this round the connection of customers with their accounts, telephone, ATM, etc wasused. Finally, fourth period was accompanied by uniting the systems and connecting the customer to all bankingoperations. The beginning of electronic banking in Iran goes back to 1981-1991. Tejarat bank issued the firstbank card in 1991 and after that Sepah bank started to establish 7 ATM stands all over the country. In 1992 Iranjoined SWIFT(Society for Worldwide Interbank Financial Telecommunication ) international channel and itwas connected to the channel in 1993.Methods: The type of study is operational from the perspective of its aim and practical from the perspective of itsimplementation and it includes two parts. The first part is concerned with a comparison of banking systems inTurkey-Malaysia and Iran. The second part is however concerned with the obstacles in the way of electronicbanking in Iran including: management obstacles, financial obstacles, technical obstacles, cultural obstacles andsafety obstacles. It is attempted to use statistics from the organizations like central bank, telecommunicationcenter, etc and study the amount of influence in each of them. Statistical data used in this study is during 2010-2011.Results: The result of the first chapter of the present study is the importance of Internet, frameworks andencouraging policies to impress beneficiaries to use electronic banking. The second part introduces the culturalelements as the most important ones and then it attracts our attention to financial elements (the cost of Internetand commissions) as the second influencing factor the influence of technical elements is fading away due to theimprovements in banking system. Different parameters like management obstacles also play an important role inthe way of electronic banking. The safety obstacles are influenced by the cultural issues and their direct influenceis not certified. Ghareche and Abdolbaghi introduce Internet foundation and decrease in service expenses,managers and experts, that this study confirms Internet foundation and decrease in service expenses. Moghaliconfirm culture as effective parameter (indirectly). Amade and Jafarpour introduce culture-social, managementand reject financial and technical parameters, that this study only confirms culture-social parameters as effectiveparameter.Conclusion: The result of study does not certify the safety obstacles and cultural, financial, and technicalmanagement obstacles are influencing respectively.

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