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REDESENHANDO UMA INTERLOCUÇÃO ENTRE SISTEMA DE INFORMAÇÃO E ÉTICA: UM ESTUDO EXPLORATÓRIO NUMA EMPRESA DE AUTOPEÇAS

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Author(s): José Ultemar da Silva | Neuza Abbud Prado Garcia

Journal: Revista Científica Hermes
ISSN 2175-0556

Volume: 08;
Date: 2013;
Original page

Keywords: Ethics | Consumer | Organization | Information Systems and profitability

ABSTRACT
This study has a quantitative approach that allowed a descriptive analysis of the data concerning the ethical attitudes in the organizations, which also propitiated a critical analysisof the information systems in an organization’s routine of an automotive parts manufacturer.This way, a research was carried through in order to verify the posture of the companies towards customers and consumers when recouping imperfections. Information collection and analyses were made with use of a questionnaire answered by consumers and managers of acompany of an automotive parts manufacturer and they allowed to understand the problems that the companies still face in terms of the absence of the ethical posture regarding the market and the gaps in the information systems in relation to the imperfections andcomplaints.
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