Author(s): Narges Baninajarian | Zulhamri Abdullah | Jusang Bolong
Journal: Australian Journal of Business and Management Research
ISSN 1839-0846
Volume: 1;
Issue: 4;
Start page: 52;
Date: 2011;
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Original page
Keywords: task performance | media richness | email use and email ease of use
ABSTRACT
As new technologies that support managerial communication became widely used, the question of how they influence task performance increases in importance. This study aims to examine the role of email in improvingtask performance. Specifically, this study attempts to look at how email richness and ease of use can affect task performance. The results of this study revealed that the executives experienced moderate to high level of task performance while using email. The results also showed that the executives perceived email in moderate to high level in richness while they perceived email as an easy to use communication medium. Perceived email richness and perceived email ease of use had a positively significant relationship with task performance. However, the positive correlation coefficient values indicated that the increase in email richness and ease of use perception generates an increase in task performance
Journal: Australian Journal of Business and Management Research
ISSN 1839-0846
Volume: 1;
Issue: 4;
Start page: 52;
Date: 2011;
VIEW PDF
DOWNLOAD PDF Original pageKeywords: task performance | media richness | email use and email ease of use
ABSTRACT
As new technologies that support managerial communication became widely used, the question of how they influence task performance increases in importance. This study aims to examine the role of email in improvingtask performance. Specifically, this study attempts to look at how email richness and ease of use can affect task performance. The results of this study revealed that the executives experienced moderate to high level of task performance while using email. The results also showed that the executives perceived email in moderate to high level in richness while they perceived email as an easy to use communication medium. Perceived email richness and perceived email ease of use had a positively significant relationship with task performance. However, the positive correlation coefficient values indicated that the increase in email richness and ease of use perception generates an increase in task performance
