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Square Model- A Software Process Model for IVR software System

Author(s): Devesh Kumar Srivastava | Durg Singh Chauhan | Raghuraj Singh

Journal: International Journal of Computer Applications
ISSN 0975-8887

Volume: 13;
Issue: 7;
Start page: 33;
Date: 2010;
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Keywords: Business process outsourcing (BPO) | Software Process Improvement (SPI) | Verification and Validation (V and V)

A process is not a static entity. Improving the quality and reducing the cost of products are fundamental goals of software engineering discipline. As the qualities are determined by the process to satisfy the objectives of quality improvement and cost reduction, the software process must be improved. Nowadays it has been widely accepted that the quality of software highly depends on the process that is carried out in an organization. As part of the effort to support software process engineering activities, the research on software process modeling is to provide an effective means to represent and analyze a process and, by doing so, to enhance the understanding of the modeled process. Thus the enforcement of the process model can directly contribute to the improvement of the software quality. The process must be improved on the basis of past experience on software projects. The activity of analyzing and improving the process is largely done in process development component of the software process. From time to time so many software process models has been developed in order to maintain reliability and quality of software .Our research work focus on a new proposed software process model for BPO software application which is based on BPO software industries. Such software are based on Gensys technology which interact with Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Call Recording, Call Monitoring, Call Center Analytics / Performance Management, Workforce/Agent Management and others.
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