Author(s): Marian ZAHARIA | Cristian-Valentin HAPENCIUC | Nicoleta-Rossela DUMITRU
Journal: Annals of the Stefan cel Mare University of Suceava : Fascicle of the Faculty of Economics and Public Administration
ISSN 2066-575X
Volume: 9;
Issue: 1(9);
Start page: 110;
Date: 2009;
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Keywords: leadership | organizational culture | service -providing
ABSTRACT
Organizational culture is a unique combination of factors that end up characterizing an organization, as wellas the way in which activities, human relationships and third -party relationships are structured. Starting from dresscode (even in the absence of a compulsory uniform) all the way to conflict management, everything makes up theorganization’s culture.The present paper aims at identifying the organizational structure within a service -providing company. Theexample was chosen taking into account the company enlargement and the changes occurring on the domestic market.The practicing level of the respective organizational culture is analyzed by taking into account the followingdimensions: focus on result in relation with focus on process, focus on employees in relation with focus on labour,professional / limited cultures, open systems versus closed systems, loose control versus tight control, pragmaticcharacter versus a regulatory one. The third part of this paper compri ses a survey regarding the management stylesemployed by a service provider, starting from Victor Vroom and Philip Yetton’s model. The latter is a particularapplication of decision-making trees with 14 decision-making types, whereby alternatives are provi ded regardingsubordinate involvement in decision –making.
Journal: Annals of the Stefan cel Mare University of Suceava : Fascicle of the Faculty of Economics and Public Administration
ISSN 2066-575X
Volume: 9;
Issue: 1(9);
Start page: 110;
Date: 2009;
VIEW PDF
DOWNLOAD PDF Original pageKeywords: leadership | organizational culture | service -providing
ABSTRACT
Organizational culture is a unique combination of factors that end up characterizing an organization, as wellas the way in which activities, human relationships and third -party relationships are structured. Starting from dresscode (even in the absence of a compulsory uniform) all the way to conflict management, everything makes up theorganization’s culture.The present paper aims at identifying the organizational structure within a service -providing company. Theexample was chosen taking into account the company enlargement and the changes occurring on the domestic market.The practicing level of the respective organizational culture is analyzed by taking into account the followingdimensions: focus on result in relation with focus on process, focus on employees in relation with focus on labour,professional / limited cultures, open systems versus closed systems, loose control versus tight control, pragmaticcharacter versus a regulatory one. The third part of this paper compri ses a survey regarding the management stylesemployed by a service provider, starting from Victor Vroom and Philip Yetton’s model. The latter is a particularapplication of decision-making trees with 14 decision-making types, whereby alternatives are provi ded regardingsubordinate involvement in decision –making.
