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System Versus Process Perspectives of Enterprise Resource Planning Implementations

Author(s): Vikram Tiwari

Journal: BVICAM's International Journal of Information Technology
ISSN 0973-5658

Volume: 2;
Issue: 2;
Date: 2010;


This paper reviews literature concerning implementation of Enterprise Resource Planning (ERP), its successful and unsuccessful cases, and the critical success factors of its implementation, in order to identify gaps in academic thinking and propose future research opportunities. ERP implementation research often takes only a systems-oriented view of the implementation process and not a process-oriented view. This narrow technological perspective of the implementation process feeds into limiting the measuring of the success of ERP implementation to standard project-based assessment performance measures. Since the process of ERP implementation consists of many phases, only one of which is the actual ERP system installation, and since each phase can have quantifiable success measures feeding the subsequent stage, it is feasible to take a broader approach to ERP implementation process and its success measurement. This paper categorizes and maps the extant research to this proposed ideology.

Tango Jona
Tangokurs Rapperswil-Jona

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