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TELECOMMUTING AND HRM: A CASE STUDY OF AN INFORMATION TECHNOLOGY SERVICE PROVIDER

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Author(s): André Fernandes Bernardino | Karina De Dea Roglio | Jansen Maia Del Corso

Journal: Journal of Information Systems and Technology Management
ISSN 1807-1775

Volume: 9;
Issue: 2;
Start page: 285;
Date: 2012;
Original page

Keywords: Information Technology | Human Resource Management | Telecommuting

ABSTRACT
With the development in information technology resources, a way of working has been standing out: telecommuting. This manner of working from a distance may offer a competitive advantage in attracting and retaining highly skilled professionals. The purpose of the research presented in this article is to identify guidelines for the implementation and management of telecommuting, as an alternative to overcome the shortage of qualified professionals in Information Technology (IT). The results, based on a case study of a Brazilian subsidiary of a multinational organization that provides IT services, shown that telecommuting (1) contributes to attracting and retaining qualified professionals in IT, (2) should be based on trustworthy relationships, (3) has to be supported by a strategy of decentralization of both structure and organizational assets.
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