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SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION

Author(s): Rahim Mosahab | Osman Mahamad | T. Ramayah
BOOK REVIEW: Case Studies in Knowledge Management

Author(s): Reviewed by Dr. Adnan BOYACI
Service Quality in Banks: Insights from the Brazilian Experience

Author(s): Carlo Gabriel Porto Bellini | Guilherme Lerch Lunardi | Jorge Luiz Henrique
Reduction in patient burdens with graphical computerized adaptive testing on the ADL scale: tool development and simulation

Author(s): Chien Tsair-Wei | Wu Hing-Man | Wang Weng-Chung | Castillo Roberto | Chou Willy
Design of Nonuniform Filter Bank Transceivers for Frequency Selective Channels

Author(s): Han-Ting Chiang | See-May Phoong | Yuan-Pei Lin
Customers Satisfaction in Malaysian Islamic Banking

Author(s): 'Ismah Osman | Husniyati Ali | Anizah Zainuddin | Wan Edura Wan Rashid | Kamaruzaman Jusoff
Internet Banking Service Adoption: Private Bank Versus Governmental Bank

Author(s): Arezou Pour Mirza | Asa Wallstrom | Mohammad T. Hamidi Beheshti | Omid Pour Mirza
From Editor vol 11, No.4

Author(s): Ugur Demiray
APLICACIÓN DE UN PROCEDIMIENTO PARA LA DETERMINACIÓN Y EVALUACIÓN DE LOS FALLOS EN UN BANCO DE SANGRE

Author(s): Tatiana Escoriza Martínez | René Abreu Ledón | Carlos Machado Osés
Banking Sector Growth in China: Can Six-Sigma Be a Solution?

Author(s): Lixia Wang | Iftikhar Hussain
The Impact of Branding on Customers’ Attitudes toward Banking Services (The Case of Iran’s Melli Bank)

Author(s): Mohammad Reza Jalilvand | Farhad Ebrahimabadi | Neda Samiei
Relationship between Internal Marketing and Service Quality with Customers' Satisfaction

Author(s): Abdelmoti Suleiman Aburoub | Abdullah Mohammad Hersh | Kalil Aladwan
Internet Banking Security Guideline Model for Banking in Thailand

Author(s): M.L.Kulthon Kasemsan | Nantana Hunngam
Availability, safety, and quality of blood for transfusion in the Americas

Author(s): Cruz José Ramiro | Pérez-Rosales María Dolores
Private sector, human resources and health franchising in Africa

Author(s): Prata Ndola | Montagu Dominic | Jefferys Emma
E-health: Determinants, opportunities, challenges and the way forward for countries in the WHO African Region

Author(s): Kirigia Joses | Seddoh Anthony | Gatwiri Doris | Muthuri Lenity | Seddoh Janet
Image Factors Which Determine the Choice of the Bank

Author(s): Aldona Jagelavičienė | Jurgita Stravinskienė | Aušra Rūtelionė
EDITORIAL

Author(s): Giuseppe Boari | Amjad D. Al-Nasser | Luigi D'Ambra | Enrico Ciavolino
Bank Selection Criteria in the Iranian Retail Banking Industry

Author(s): Apena Hedayatnia | Kamran Eshghi
Measuring customer satisfaction using SERQUAL survey

Author(s): Ardeshir Tajzadeh Namin | Niko Pilevary | Aidin Tajzadeh Namin
Prioritizing the effective factors for customers attraction: A case study of Sepah Bank

Author(s): Azim Zarei | Mohammad Hemati | Mahdiyeh Rafeeian
MANAGING BANK SERVICES QUALITY

Author(s): Marijana Mandić
Total Quality and Total Mobility Qualità totale e mobilità totale

Author(s): Giuseppe Trieste | Daniela de Mitri
Design of Nonuniform Filter Bank Transceivers for Frequency Selective Channels

Author(s): Chiang Han-Ting | Phoong See-May | Lin Yuan-Pei
COMPETITION IN THE BANKING SYSTEM OF REPUBLIC OF MOLDOVA

Author(s): Enicov Igor | Chetraru Aliona
EDITORIAL

Author(s): Giuseppe Boari | Amjad D. Al-Nasser | Luigi D'Ambra | Enrico Ciavolino
The Impact of Branding on Customers’ Attitudes toward Banking Services (The Case of Iran’s Melli Bank)

Author(s): Mohammad Reza Jalilvand | Farhad Ebrahimabadi | Neda Samiei
Assessing the Role of Automation in Managing of Iranian E-banking and its Impact on Social Benefit

Author(s): Hamidreza Salmani MOJAVERI | Ali HASSANI | Javad ABEDI FIROUZJAIE
The Impact of CRM on the Customer Satisfaction in Agricultural Bank

Author(s): Mohammad A. Sarlak | Rasool S. Fard
Factor Influences Selection of Islamic Banking: A Study on Malaysian Customer Preferences

Author(s): Ahasanul Haque | Jamil Osman | Ahmad Z.H. Ismail
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