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Customer Retention in On-line Retail

Author(s): Dr. Gaby Wiegran | Hardy Koth
Patient satisfaction

Author(s): Prakash Bhanu
DETERMINANTES DA SATISFAÇÃO DOS CLIENTES COM SERVIÇOS BANCÁRIOS

Author(s): Maria Luiza Barcellos Zacharias | Kleber Fossati Figueiredo | Victor Manoel Cunha de Almeida
Service Quality Measurement in Indian Retail Banking Sector: CA Approach

Author(s): J. Clement Sudhahar | D. Israel | M. Selvam
BOOK REVIEW: Case Studies in Knowledge Management

Author(s): Reviewed by Dr. Adnan BOYACI
Switching Cost and Customers Loyalty in the Mobile Phone Market: The Nigerian Experience

Author(s): Oyeniyi, Omotayo Joseph - Abioudun, Abolaji Joachim
The effects of Knowledge Process for Customer on the achievement of Customer Knowledge Retention

Author(s): Samer Alhawari | Amine Nehari Talet | Ebrahim Mansour | Haroun Alryalat | Wa’el Musa Hadi
Total Quality Management in the Malaysian Automobile Industry

Author(s): 'Ismah Osman | Husniyati Ali | Wan Edura Wan Rashid | Kamauzaman Jusoff
Applying Data Mining to Customer Churn Prediction in an Internet Service Provider

Author(s): Afaq Alam Khan | Sanjay Jamwal | M.M.Sepehri
Qualitative Insights into Market Orientation in Small Ghanaian Businesses

Author(s): Robert Ebo Hinson | Mohammed Abdulai Mahmoud
A NeuroFuzzy Classifier for Customer Churn Prediction

Author(s): Hossein Abbasimehr | Mostafa Setak | M. J. Tarokh
A NeuroFuzzy Classifier for Customer Churn Prediction

Author(s): Hossein Abbasimehr | Mostafa Setak | M. J. Tarokh
THE HOTEL ANIMATION MARKET IN GREECE: CHALLENGES AND PERSPECTIVES

Author(s): Nikolaos Mantzios | Eleni Glinia
Empirical Researches of Relationship Marketing: the Role in Foreign Countries and Lithuania

Author(s): Vytautas Juščius | Valentinas Navickas | Donatas Jonikas
Liberalization Impact on Indian Small Industries: An Empirical Study of Punjab

Author(s): Dr. Raj Kumar Gautam | Dr. Raghbir Singh
The Impact of eCRM on Loyalty and Retention of Customers in Iranian Telecommunication Sector

Author(s): Alireza Abdolhosseini Khaligh | Alireza Miremadi | Mansoor Aminilari
KEY SUCCESS FACTORS FOR ACHIEVING CUSTOMER’S LOYALTY IN E-SMES: A STUDY ON IMPACT OF CUSTOMER AND E-BUSINESS CHARACTERISTICS ON E-LOYALTY IN IRAN

Author(s): Hengameh Rabiei | Mohammad Reza Meigounpoory | Pedram Yazdani | Mostafa Maleki Someah lu
Indian Banking Industry: Challenges And Opportunities

Author(s): Dr. Krishna A. Goyal | Vijay Joshi
CULTURA INOVADORA NA PEQUENA E MÉDIA EMPRESAhttp://dx.doi.org/10.5585/gep.v2i1.34 INNOVATIVE CULTURE IN SMALL AND MEDIUM ENTERPRISES http://dx.doi.org/10.5585/gep.v2i1.34

Author(s): Aluisio Broering Mambrini | Seiji Cintho | Erni Dattein Dattein | Jorge Antonio Arias Medina | Emerson Antonio Maccari
A review on value creation in tourism industry

Author(s): Abolfazl Tajzadeh-Namin
The Role of Customer Complaints Management in Consumers Satisfaction for New Industrial Enterprises of Iran

Author(s): Mohammad Taleghani | Mahmood Samadi Largani | Shahram Gilaninia | Seyyed Javad Mousavian
What are the Benefits of Continued Purchasing through the Internet? A Study of South Korean Consumers

Author(s): Kanokwan Atchariyachanvanich | Noboru Sonehara | Hitoshi Okada
Service quality and switching behavior of customers

Author(s): Arup Kumar Baksi | Bivraj Bhusan Parida
Generating Customer Profiles for Retail Stores Using Clustering Tech

Author(s): Pramod Prasad, | Dr. Latesh G. Malik
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