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Utilization Asterisk for Service Desk

Author(s): Jiri Vychodil | Karel Tomala | Miroslav Voznak
IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION

Author(s): Lăcrămioara RADOMIR | Alan WILSON | Andrei Mircea Scridon
An Empirical Investigation into Urban Informal Tire Repair Service in Ilorin, Nigeria

Author(s): Arosanyin Godwin Tunde | Ijaiya Gafar Tunde | Oludoyi Samuel Bayode | Ajayi Michael Adebayo | Ipingbemi Olusiyi
Global Economic Meltdown and its Perceived Effects on Branding of Bank Services in Nigeria

Author(s): Olokoyo Omowunmi Felicia | Ogunnaike, Olaleke Oluseye
INTRODUCTION OF KNOWLEDGE MANAGEMENT ARCHITECTURE USING MULTI AGENT

Author(s): Sheikh Amanur Rahman | Anamika Bhardwaj | Mukul Pathak | Shobhit Singh Rathore
Comparative analysis of health institutions, personnel and service in private and public health sector in Serbia in 2009

Author(s): Gajić-Stevanović Milena | Dimitrijević Snežana | Teodorović Nevenka | Živković Slavoljub
GESTÃO DA TERCEIRIZAÇÃO NO SETOR BRASILEIRO DE DISTRIBUIÇÃO DE ENERGIA ELÉTRICA

Author(s): Leonardo Leocádio Coelho de Souza | Mauricio Uriona Maldonado | Gregório Jean Varvakis Rados
Patient satisfaction with Urban and Rural Insurance and Family Physician Program in Iran

Author(s): Magid Taheri | Ahmad Amani | Rita Zahiri | Mehri Mohammadi
Uniform documentation of measures in cases of MRSA – an important step towards improving the quality of treatment

Author(s): Strübing, Vicki | Dittberner, Thomas | Metelmann, Claudia | Hübner, Nils-Olaf
OpenBologna: a strategic instrument for integrating students in curriculum development

Author(s): Katharina Schuster | Ursula Bach | Anja Richert | Sabina Jeschke
What Drives Green Restaurant Patronage Intention?

Author(s): Booi-Chen Tan | Peik-Foong Yeap
Corporate Talent Needs and Availability in Malaysian Service Industry

Author(s): Alan G. Downe | Siew-Phaik Loke | Jessica Sze-Yin Ho | Ayankunle Adegbite Taiwo
Utilization Asterisk for Service Desk

Author(s): Jiri Vychodil | Karel Tomala | Miroslav Voznak
Analyzing effects of service encounter quality on customer satisfaction in banking industry

Author(s): Hossein Gazor | Babak Nemati | Amir Ehsani | Kianoush Nazari Ameleh
Teaching Quality in Higher Education: What do we need to improve?

Author(s): Mubbsher Munawar Khan | Muhammad Musarrat Nawaz | Ishfaq Ahmed | Imran Haider Naqvi
A STUDY OF FERTILIZER POLICY IN INDIA

Author(s): TANPURE SAMBHAJI SHAMRAO
Shoppers Perception of Retail Service Quality: Supermarkets versus Small Convenience Shops (Dukas) In Kenya

Author(s): Sarah Wambui Kimani | Elias Kiarie Kagira | Lydia Kendi | Cleophas Muhavini Wawire
Team-working and stress in health and social care

Author(s): Constantine Kahuro Ngigi
SUBSTANTIATION OF THE PUBLIC DEBT SUSTAINABILITY USING KALMAN FILTER

Author(s): Bolos Marcel | Otgon Cristian | Pop Razvan
MANAGING BANK SERVICES QUALITY

Author(s): Marijana Mandić
Job Satisfaction and Job Commitment: A Study of Quantity Surveyors in Nigerian Public Service

Author(s): Luqman Oyekunle Oyewobi | Bolaji Suleiman | Abubakar Muhammad-Jamil
GESTIONAREA SERVICIILOR PUBLICE

Author(s): Ana Elena RANTA
SATISFACTIA CLIENTILOR ADMINISTRATIEI PUBLICE

Author(s): Sorin Dan ŞANDOR | Horea RABOCA
MELHORIA DA QUALIDADE DE SERVIÇO NA PRODUÇÃO DE CARVÃO NO SETOR DE CARBONIZAÇÃO: UM ESTUDO DE CASO

Author(s): Ana Paula de Moura | João Eudes Campos | Sérgio Ricardo Magalhães
RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

Author(s): Ivana BLEŠIĆ | Andjelija IVKOV-DŽIGURSKI | Uglješa STANKO | Igor STAMENKOVI | Milan Bradić
THE EVOLUTION OF THE SERVICE SECTOR IN THE CONTEXT OF ROMANIA’S ACCESSION TO THE EUROPEAN UNION

Author(s): Marius PROFIROIU | Tudorel ANDREI | Alina PROFIROIU | Stelian STANCU
Location Based Performance of WiMAX Network for QoS with Optimal Base Stations (BS)

Author(s): Rakesh Kumar Jha | Bholebawa Idris Z | Upena D Dalal
Why Collaborate on Local Government Procurement? The Experience of UK Councils

Author(s): J. Gordon Murray | Peter G. Rentell | Tina Holland | Steven Locker
A randomised controlled trial to prevent hospital readmissions and loss of functional ability in high risk older adults: a study protocol

Author(s): Courtney Mary | Edwards Helen | Chang Anne | Parker Anthony | Finlayson Kathleen | Hamilton Kyra
Barriers to effective discharge planning: a qualitative study investigating the perspectives of frontline healthcare professionals

Author(s): Wong Eliza | Yam Carrie | Cheung Annie | Leung Michael | Chan Frank | Wong Fiona | Yeoh Eng-Kiong
Payments and quality of care in private for-profit and public hospitals in Greece

Author(s): Kondilis Elias | Gavana Magda | Giannakopoulos Stathis | Smyrnakis Emmanouil | Dombros Nikolaos | Benos Alexis
Prioritising public health: a qualitative study of decision making to reduce health inequalities

Author(s): Orton Lois | Lloyd-Williams Ffion | Taylor-Robinson David | Moonan May | O'Flaherty Martin | Capewell Simon
Cross-Layer Resource Scheduling for Video Traffic in the Downlink of OFDMA-Based Wireless 4G Networks

Author(s): Bokhari FerozA | Yanikomeroglu Halim | Wong WilliamK | Rahman Mahmudur
MIMO Technologies in 3GPP LTE and LTE-Advanced

Author(s): Lee Juho | Han Jin-Kyu | Zhang Jianzhong(Charlie)
Factors influencing the future of paediatric private practice in Malta

Author(s): Victor Grech | Charles Savona-Ventura | Miriam Gatt | Simon Attard-Montalto
Planning and corrupting water resources development: The case of small reservoirs in Ghana

Author(s): Jean-Philippe Venot | Marc Andreini | Crossley Beth Pinkstaff
Padrões do crescimento econômico da Índia: estrangulamentos e perspectivas

Author(s): Marcel Jaroski Barbosa | Nali de Jesus de Souza
Customer Satisfaction with Service Quality in Conventional Banking in Pakistan: The Case of Faisalabad

Author(s): Salman Khalid | Babak Mahmood | Muzaffar Abbas | Shabbir Hussain
Disaster Health Management: Iran’s Progress and Challenges

Author(s): A Ardalan | GR Masoomi | MM Goya | M Ghaffari | J Miadfar | MR Sarvar | M Soroush | A Maghsoodi | K Holakouie Naieni | MJ Kabir | HR Khankeh | B Abolshams | M Aghazadeh
The Relationships between Patient Satisfaction and Loyalty in The Private Hospital Industry

Author(s): S Mortazavi | M Kazemi | A Shirazi | A Aziz-Abadi
Comparison of government and cooperative health centers with regard to services and health cares

Author(s): Farahbakhsh M. | Nikniaz A. | Tabrizi J. | Jahanbin H. | Abdolahi H. | Zakeri A. | Sadeghi bazargani H.
Exposure to psychological violence among the nursing staff in a large teaching hospital in Tehran

Author(s): E Teymoorzadeh | A Rashidian | M Arab | A Akbari Sari | M Ghasemi
The Post Consolidation of Banks: Human Resources Management Challenges and Prospects in Nigeria Banking Sector

Author(s): Bolaji Daniel Anifowose | Kabiru Ishola Genty | Olusegun Sulaiman Atiku
The Role of Branding in the Health Sector

Author(s): Shahriar Shafiee
CHANGES OF INNOVATION BEHAVIOUR IN SLOVAKIAN FORESTRY

Author(s): Zuzana DOBŠINSKÁ | Jaroslav ŠÁLKA
THE LASTING DEVELOPMENT OF THE ROMANIAN AND THE RELATION SERVICES-ECONOMIC GROWTH-ECONOMIC DEVELOPMENT

Author(s): Cristina MANIU | Manuela-Rodica GOGONEA | Marian ZAHARIA
Innovation Activities in the Service Sector: Empirical Evidence from Portuguese Firms

Author(s): Maria JOSE SILVA | Gastão SOUSA | Jacinta MOREIRA | Jorge SIMÕES
Movimientos correctos a la velocidad correcta sobre los ciclos correctos

Author(s): Jorge Enrique Mejía Q. | Alberto García | Humberto Serna
Work and Health: study about health-disease process from university hospital workers

Author(s): Silvana da Gama Silveira | Márcia Grisotti
COLLECTIVE BARGAINING DYNAMICS IN THE NIGERIAN PUBLIC AND PRIVATE SECTORS

Author(s): Anyim C. Francis, Ph.D | Elegbede Tunde | Mariam A. Gbajumo-Sheriff (Mrs.)
Guest Editorial

Author(s): Qihai Zhou | Min-bo Li | Zhongjun Li
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