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TOTAL QUALITY MANAGEMENT IN HIGH EDUCATION

Author(s): Hasan SERİN, Alper AYTEKİN
TQM : The key elements for its successful implementation in the business organization

Author(s): Mr. Bhavin P. Marolia | Dr. Bhanubhai N. Suhagia | Dr. Dinesh R. Shah | Mr. Nilesh K. Patel | Mr. Ashish D. Mishra
An empirical study of tourist preferences using conjoint analysis

Author(s): Tripathi, S.N. | Siddiqui, M.H.
THE UNDERSTANDING OF NEW PUBLIC ADMINISTRATION

Author(s): Halil I. ULKER | Gulcin KARAKOC
Total Quality Management in the Malaysian Automobile Industry

Author(s): 'Ismah Osman | Husniyati Ali | Wan Edura Wan Rashid | Kamauzaman Jusoff
Measuring Customer Satisfaction Using a Fuzzy Inference System

Author(s): A.Y. Darestani | A.E. Jahromi
The satisfaction levels of the patients admitted to a university hospital

Author(s): Abdurrahim Emhan | Yasin Bez | Ömer Dülek
Patient satisfaction with quality of primary health care in Benghazi, Libya

Author(s): Asharaf Abdul Salam | Amina Abdulla Alshekteria | Hana Abd Alhadi | Mariam Ahmed | Anees Mohammed
CRM: A Competitive Tool for Indian Banking Sector

Author(s): Madhu Jasola | Shivani Kapoor
The role of discriminant analysis in the refinement of customer satisfaction assessment

Author(s): Verdessi BD | Jara G | Fuentes R | Gonzalez JC | Espejo F | Azevedo AC de
An Integrated MCDM Method in Ranking BSC Perspectives and key Performance Indicators (KPIs)

Author(s): Mohsen Alvandi | Safar Fazli | Leila Yazdani | Milad Aghaee
Evaluation of physical activity programmes for the elderly - exploring the lessons from other sectors and examining the general characteristics of the programmes

Author(s): Marques Ana | Soares Pedro | Soares-Miranda Luísa | Moreira Carla | Oliveira-Tavares António | Clara-Santos Paula | Vale Susana | Santos Rute | Carvalho Joana
The Relationships between Patient Satisfaction and Loyalty in The Private Hospital Industry

Author(s): S Mortazavi | M Kazemi | A Shirazi | A Aziz-Abadi
An Investigation into the Effects of Quality Improvement Method on Patients' Satisfaction: A Semi Experimental Research in Iran

Author(s): Hasan Navipour | Nahid Dehghan Nayeri | Abbas Hooshmand | Marjaneh Taghavi Zargar
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