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Liberalization Impact on Indian Small Industries: An Empirical Study of Punjab

Author(s): Dr. Raj Kumar Gautam | Dr. Raghbir Singh
Marketing Approach in the Management of Higher Education Institutions

Author(s): Mihaela DIACONU | Amalia PANDELICĂ
Executing Strategy with the Balanced Scorecard

Author(s): Michael L. Werner | Fuyuan Xu
Review Power Quality Issues

Author(s): Mahmoud Awad
Middle managers service leadership

Author(s): Lucio Roberto Lescano Duncan
Review of the Six-Sigma Methodology and Its Case Studies

Author(s): Z. Gülce Çuhaci | Vilda Purutçuoglu
EVENT DRIVEN DATA INTEGRATION AN ANALYSIS

Author(s): Rajeshkumar Myilsamy
Using multiple criteria decision making models for ranking customers of bank network based on loyalty properties in weighted RFM model

Author(s): Fayegh Zaheri | Hiwa Farughi | Hersh Soltanpanah | Seiran Alaniazar | Foruzan Naseri
RESEARCHES CONCERNING THE IMPACT POLLUTION WITH HEAVY METALS OF THE SOIL AND VEGETATION ON THE AREA OF DOMESTIC WASTES DEPOSIT AT TOMEŞTI – IASI

Author(s): ALEXANDRINA MURARIU | ANIŞOARA STRATU | NAELA COSTICĂ | M. COSTICĂ | C. SECU | D. RĂŞCANU
Investigating the Relationship Between Knowledge Sharing Strategies and Organizational Excellence Pillars

Author(s): Abeer Hmoud AL-Faouri | Subhasish Dasgupta | Mohammed Mufaddy Al-Kasasbeh
Cloud Computing Security Issues and Challenges

Author(s): Kuyoro 'Shade O., Ibikunle Frank, Awodele Oludele
MEDICIÓN DE LA CALIDAD DEL CLIENTE INTERNO EN UNA INSTALACIÓN HOTELERA / MEASURING THE QUALITY OF THE INTERNAL CUSTOMER IN A HOTEL FACILITY

Author(s): Odalys Falcón-Acosta | Maritza Petersson-Roldán | Sonia Benavides-García | Rocío Sánchez-Falcón
PENGUKURAN BIAYA KUALITAS : SUATU PARADIGMA ALTERNATIF

Author(s): Monika Kussetya Ciptani
PENGGUNAAN TEKNOLOGI INTERNET DALAM BISNIS

Author(s): Oviliani Yuliana
INTELLECTUAL CAPITAL: PERLAKUAN, PENGUKURAN DAN PELAPORAN (SEBUAH LIBRARY RESEARCH)

Author(s): Tjiptohadi Sawarjuwono | Agustine Prihatin Kadir
The Impact of eCRM on Loyalty and Retention of Customers in Iranian Telecommunication Sector

Author(s): Alireza Abdolhosseini Khaligh | Alireza Miremadi | Mansoor Aminilari
Corporate Talent Needs and Availability in Malaysian Service Industry

Author(s): Alan G. Downe | Siew-Phaik Loke | Jessica Sze-Yin Ho | Ayankunle Adegbite Taiwo
Prioritizing the Effective Factors to Customer’s Satisfaction

Author(s): Mohsen Nazari | Mohammadreza Qaemi Divkolaei | Majid Bagheri Sorkhi
The Relationship between Store Brand and Customer Loyalty in Retailing in Malaysia

Author(s): Rahman Bin Abdullah | Norhanisah Bte Ismail | Akmal Fadhila Bte Abdul Rahman | Musnadzirah Bte Mohd Suhaimin | Siti Khadijah Bte Safie | Mohd Tajul Hasnan Mohd Tajuddin | Radzuan Noor Armia | Nik Adnan Nik Mat | Nazarudin Derani | Mohamed Muneer Samsudin | Razlan Adli Zain | Gopala Krishnan Sekharan Nair
A STUDY OF FIRM INTEGRATION AND SUPPLY CHAIN ORIENTATION IN CONSUMER GOODS INDUSTRY

Author(s): Inda Sukati | Abu Bakar Abdul Hamid | Fazila Said
INTERNATIONAL DISTRIBUTION STRATEGY: A CASE STUDY IN MALAYSIA.

Author(s): Dr. Jayaraman Munusamy | Dr. Shankar Chelliah
Improve Performance of Enterprise Information Sap Portal

Author(s): Ahmed Mohamed Lamey | Dr.Hamdy M. Mousa | Dr.Arabi keshk
Design and Study of 7 – Tier Architecture Model for Opening Account in Present Financial System

Author(s): Vaibhav R. Bhedi | Ujwal A. Lanjewar | Shrinivas P. Deshpande
KEY SUCCESS FACTORS FOR ACHIEVING CUSTOMER’S LOYALTY IN E-SMES: A STUDY ON IMPACT OF CUSTOMER AND E-BUSINESS CHARACTERISTICS ON E-LOYALTY IN IRAN

Author(s): Hengameh Rabiei | Mohammad Reza Meigounpoory | Pedram Yazdani | Mostafa Maleki Someah lu
DOES FAMILY AND VIRAL MARKETING HAVE ANY EFFECT ON BRAND EQUITY?

Author(s): Norjaya Mohd. Yasin | Abdul Rahman Zahari
DOES FAMILY AND VIRAL MARKETING HAVE ANY EFFECT ON BRAND EQUITY?

Author(s): Norjaya Mohd. Yasin | Abdul Rahman Zahari
Utilization Asterisk for Service Desk

Author(s): Jiri Vychodil | Karel Tomala | Miroslav Voznak
Triple Play Service and IPTV Services Offered within it

Author(s): Dagmar Pajdusakova | Bohumil Adamec
Estimation of Energy Not Supply

Author(s): Zdenek Medvec | Lukas Prokop
New Services Development

Author(s): Peter Ciganek | Robert Hudec
Examining different factors in effectiveness of advertisement

Author(s): Seyed Gholamreza Jalali Naini | Mohammad Ali Shafia | Negar Nazari
Analyzing effects of service encounter quality on customer satisfaction in banking industry

Author(s): Hossein Gazor | Babak Nemati | Amir Ehsani | Kianoush Nazari Ameleh
Measuring customer satisfaction using SERQUAL survey

Author(s): Ardeshir Tajzadeh Namin | Niko Pilevary | Aidin Tajzadeh Namin
Prioritizing the effective factors for customers attraction: A case study of Sepah Bank

Author(s): Azim Zarei | Mohammad Hemati | Mahdiyeh Rafeeian
An Integrated MCDM Method in Ranking BSC Perspectives and key Performance Indicators (KPIs)

Author(s): Mohsen Alvandi | Safar Fazli | Leila Yazdani | Milad Aghaee
Effective factors on mobile phone customer satisfaction

Author(s): Hamed Mohafez | Vahidreza Mirabi | Bahram Kheyri
Textual metadiscourse in commercial websites

Author(s): Rafael Alejo González
Multinational Channel Strategy and Customer Value in an Emerging Economy

Author(s): Fredrick O. Aila, Hazel Mumbo | Odhiambo Odera | Gerald Ondiek | Jairo K. Mise | Eddy Owaga
A New Approach to Electronic Shopping in Insurance Industry

Author(s): Kambiz Heidarzadeh Hanzaee | Leila Karimian
A Review Of The Role Of Hedonic And Utilitarian Values On Customer’s Satisfaction And Behavioral Intentions (A case study; customers of Fasham restaurants)

Author(s): This applied research has been carried out with a correlational, descriptive method. Also, the evaluation has been done using a questionnaire, appropriate tool, and according to the data-collecting method. Moreover, analyzing method existing in the background of the research is used. During two months, data were collected from the customers of Pedarsalar and Ferdows restaurants. Research findings have suggested a strong and meaningful positive relation between hedonic and utilitarian value, supporting the positive and meaningful impact of these factors on customer’s satisfaction and their further purchase. Likewise, the results have supported a strong and meaningful impact of the customer’s satisfaction on the further purchase. Although there wasn’t any difference between the intensity of effect of the hedonic value and utilitarian value, the effect of utilitarian value was more than hedonic value. The results were collected from the customers of only two restaurants. The scarcity of the selected restaurants and the fact that the study was carried out during winter were the limitations of the study. Seasonal limitation is due to the place of the restaurants and also climatic condition of the area in the winter and therefore the abnormality of the winter customers compared with the other seasons.According to the results of the study that showed an equal role for the two values, it is proposed that the hedonic value should be taken into account in restaurant and similar industries just like the utilitarian value. | Yahya Khonsari
A Data Mining-Based Response Model for Target Selection in Direct Marketing

Author(s): Eniafe Festus Ayetiran | Adesesan Barnabas Adeyemo
Trust Attributes and Female Blogshop Entrepreneurs in Malaysia

Author(s): Latisha Asmaak Shafie | Surina Nayan | Mahani Mansor | Anis Maesin | Rozilawati Mahadi | Nor Azlina Aziz Fadzillah
Determinants of Customer Behavioural Intention in Nigerian Retail Banks

Author(s): Ahmed Audu Maiyaki | Dr. Sany Sanuri Mohd. Mokhtar
Intellectual Capital and Business Performance: Evidence from Nigeria

Author(s): Olayinka Marte Uadiale | Uwalomwa Uwuigbe
ANALYSES OF PV SYSTEMS OF 1 kW ELECTRICITY GENERATION IN BOSNIA AND HERZEGOVINA

Author(s): T. M. Pavlović | D. D. Milosavljević | D. Lj. Mirjanić | I. S. Radonjić | L. S. Pantić | D. Piršl
Shoppers Perception of Retail Service Quality: Supermarkets versus Small Convenience Shops (Dukas) In Kenya

Author(s): Sarah Wambui Kimani | Elias Kiarie Kagira | Lydia Kendi | Cleophas Muhavini Wawire
Agency Perspectives on Ngo Governance

Author(s): Douglas K Peterson
The Different Perspective of Managerial and Operational Level toward Customer Relationship Management Practice in Thailand

Author(s): Tanakorn Limsarun | Pacapol Anurit | Chuvej Chansa-Ngavej | Chanchai Bunchapattanasakda
The Roles of Foreign Language in Business Administration

Author(s): Thavorn Thitthongkam | John Walsh | Chanchai Banchapattanasakda
Service Quality Gaps & Six Sigma

Author(s): Ali Dehghan | Arash Shahin | Bahman Zenouzi
Time Management in Travel and Tourism Companies in Jordan

Author(s): Mohammad Nayef Alsarayreh | Mohammed Abdul Razzaq Abu Rumman | Marwan M. Al-Nsour | Omar (mohamad raouf) Hayajneh
Success of banking ombudsmen scheme: Myth or reality

Author(s): Malyadri, Pacha | Sirisha, S.
CUSTOMERS’ PROFITABILITY ANALYSIS

Author(s): Radojko Lukić | Rajko Radović | Srđan Lalić
THE SPECIFIC MARKET RESEARCH METHODOLOGY USED AT GENERAL MOTOR'S EUROPE ,

Author(s): Zima Liliana Adela | Toadere Rita Monica
THE SIX SIGMA SYSTEM IN RELATION TO THE BUSINESS STRATEGY AND PRIORITIES

Author(s): Dragoi Ionut | David Marcel | Boldea Monica
An EPQ model under two levels of trade credit and limited storage space

Author(s): Alok kumar | K K Kaanodiya | R R Pachauri
ONTACT – THE CLIENT - ORGANIZATION SYNAPSIS

Author(s): Adriana MANOLICĂ | Teodora Cristina ROMAN | Ioana GRASU
New Agile Testing Modes

Author(s): N. Ganesh | S. Thangasamy
Understanding the Factors Influencing Formation of Tourist Friendly Destination Concept

Author(s): Ahmad Nazrin Aris Anuar | Habibah Ahmad | Hamzah Jusoh | Mohd Yusof Hussain
A BACKLOG REDUCTION METHOD BY MINIMIZING TOTAL WEIGHTED TARDINESS IN CONWIP PRODUCTION SYSTEMS

Author(s): TAHER TAHERIAN | MOHAMMAD MOHAMMADI | SAMIRA BAIRAMZADEH
Drivers of Customers’ Reactions to Service Failures: The Israeli Experience

Author(s): Aviv Shoham | Yossi Gavish | Sigal Segev
Indian Banking Industry: Challenges And Opportunities

Author(s): Dr. Krishna A. Goyal | Vijay Joshi
AN IMPROVED CLUSTERING ALGORITHM FOR CUSTOMER SEGMENTATION

Author(s): PRABHA DHANDAYUDAM | Dr. ILANGO KRISHNAMURTHI
THE IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ON CONSUMER’S BEHAVIOR

Author(s): Usman Musa Zakari Usman | Abdullah Nabeel Jalal | Mahdi Alhaji Musa
Security Policy Management Process within Six Sigma Framework

Author(s): Erdal Oruklu | Jafar Saniie | Vijay Anand
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Author(s): Saleh Moradi | Bibinaz Ghiabi | Danilo Garcia | Trevor Archer
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Author(s): Saleh Moradi | Bibinaz Ghiabi | Danilo Garcia | Trevor Archer
A Review On Green Supply Chain Management

Author(s): Anil S. Dube | R.R.Gawande
Affiliate Program      Why do you need a reservation system?